The Loyalty Loop
The Armchair:
Welcome to a space where I discuss and read books and articles about Customer loyalty, business, and other topics so that you don't have to!
There are lots of lessons that be learnt from some incredibly smart individuals, but it's difficult to keep track of, let alone put aside the time to read those books.
Here you will find my take on why these books/articles can change the way you think, and ultimately propel your business forward.
Read Latest Review
Latest Review
The Latest
Unreasonable Hospitality - Will Garcia
What if everything exceeding expectations isn’t a luxury, but a strategic advantage?
In Unreasonable Hospitality, Will Guidara dismantles the idea that “delight” is a fluffy nice-to-have. He shows how going far beyond what customers expect isn’t an emotional expense, it’s a measurable competitive weapon.
This isn’t about being generous. It’s about being unforgettable.
The Gallery
Explore the complete collection of books reviewed from The Armchair. From powerful memoirs to captivating fiction, each entry represents a journey worth taking. This visual library grows monthly, offering an ever-expanding selection of literary treasures waiting to be discovered by curious readers.
Think again
Adam Grant
Coming soon
Will Guidara
What if everything exceeding expectations isn’t a luxury, but a strategic advantage?
Charles Duhigg
The things we do without thinking making a massive impact.
Each book card links directly to its full review article, making it easy to revisit old favorites or discover new reads that align with your interests. The gallery continues to expand, creating a living archive of literary exploration.
What to expect
What I got out of it
Every piece of knowledge that you can consume with purpose can provide some piece of knowledge. Each book has something to share and can inspire others to also pick it up.
Lightbulb moments
I am always looking for that "ah-ha!" moment when reading books. The best ones are where you actually put it down and inspire changes within my own business practices and life.
Creating Connection
Meaningful books are hard to come by, and often they are referred to by other people. I hope to have some books that will encourage the reader in you to enjoy them.
Personal Reflections
Each review will have a set of questions at the end so that you can test and see if you can implement any of the lessons learned from this book in your business or everyday life.
"Reading is essential for those who seek to rise above the ordinary." Jim Rohn
Join The Loyalty Loop
Customer loyalty isn't voodoo magic, it's a simple equation that can keep customers coming back time and time again. In The Loyalty Loop, we'll send you a monthly guide about how you can retain your customers longer, get them paying more, and actionable tips to improve loyalty.
1 Email. Once per month.